by William Giller
The goal of the NCTA Member Spotlight is to showcase our association’s diverse and multitalented members. Up next: Carrie Catena.
1. When did you first join the NCTA?
In January 2025.
2. What motivated you to become an NCTA member?
I am motivated and passionate about the workers’ compensation sector and wanted to support my colleagues in our daily tasks as interpreters, helping with problem solving and legal compliance. I see it as an area where I can continue to grow professionally while making a meaningful impact.
3. Are you more of a translator? Interpreter? Both?
I’m mainly an interpreter, usually using the consecutive mode, and I do some translation on medical documents and paperwork.
4. What is your language pair?
English and Spanish.
5. Care to share a memorable professional anecdote?
Throughout my many years as a telephonic interpreter, I have experienced numerous memorable and rewarding moments. I’ve had the privilege of assisting the fire department during critical emergencies, such as delivering a baby and providing CPR instructions that helped save lives. One of the greatest joys of my work has been meeting patients in person and ensuring accurate communication, building trust, and making a real difference in the Hispanic community.
6. What is something notable you have learned from an NCTA meeting or colleague?
I think we all learn from one another, learning new terms and idioms. There’s great support from colleagues when we encounter difficult situations. I feel we all come together to help one another and work as a team. I love that there are some who absolutely have come to my aid when I have needed back-up or help.
7. What do you think the biggest challenge our industry faces today?
I care deeply about making sure injured workers have access to quality interpreters. I’ve seen how hard it can be when there aren’t enough certified interpreters available, and how that can affect communication and understanding. It’s also a demanding job—long hours and the pressure of high-stakes situations can lead to fatigue. That’s why I feel strongly about supporting interpreters and improving the conditions that help them do their best work.
8. Outside of work, what can you be found doing?
Outside of my work, I enjoy all kinds of exercise—we have to stay fit, right? My exercise mainly consists of weight training, walking and the stationary bike. I also LOVE cooking and social gatherings. I have one beautiful daughter, Emma, with whom I share many memorable times together. We LOVE the beach: our sanctuary!